Tips For Smart Health Insurance Shoppers
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Once upon a time in the United States of America, people could go to any doctor they wanted. If their general
practitioner decided they needed to see a specialist, they could see any
specialist they pleased. If they needed medicine, they could go to any pharmacy
and get exactly what the doctor ordered.
But things have changed. Today, we have a lot more choices, including HMOs,
PPOs, generic drugs, lists of doctors we can and can't see, treatments we are
allowed only after two or three doctors agree that it's necessary. No longer do
Doctors hold all of the cards when deciding on life saving or altering medical
procedures. Insurance company lobbyists have spent millions if not
billions to persuade regulators and anyone else that would question their
policies and procedures to "See It Their Way", which usually means across the
board "NO" when processing claims.
The changes are due, in part, to skyrocketing medical costs. In fact,
according to the Washington Insurance Council, in 1969 per capita expenditures
for health care were about $268 per year in the United States. By 1990, that
figure jumped to nearly $ 2,567. During the same 20-year period, health
expenditures grew from 5.3 percent of the gross national product (GNP) to 12.2
percent.
Health insurers have had to absorb some of these costs and they've had to
contend with ever increasing fees for doctors, lab tests, prescription drugs,
and hospitals. On the other hand, they have passed many of the increased costs
on to you the consumer in the form of higher premiums. But there comes a time
in every industry's lifecycle when it can't pass the costs on any longer and it
has to do something else. It has to cut costs.
Still, you do have choices when it Comes to your health insurance whether
you are buying your own coverage or getting it through your employer.
Getting The Most Out of Your Health Care Plan
In order to get the most out of your health care plan, you should stay informed.
How? Read your medical insurance policy and/or plan member handbook thoroughly,
making sure that you understand the sections that pertain to the benefits,
coverage, and limits provided under the policy.
Some companies allow you to change your mind and get your money back after
you purchase health insurance but only if the policy has a "free look"
period,
which typically ranges from 10 to 30 days and varies by state. So, read your policy as soon as you
get it.
Insurance consumers, like consumers of anything should compare the various
products they are considering buying. The problem with insurance is that people
don't always know where to look.
You should have enough insurance to cover you and your family against the
most serious and manically disastrous losses that can result from an illness or
accident. If you are offered health benefits at work, carefully review what each
plan offers to make sure the one you select fits your needs. If you purchase
individual coverage, buy a policy that will cover your major medical expenses
and pay them to the highest maximum level.
Call the health plan. Most offer brochures on the various coverages, as well
as the information that you should and need to know: Additionally, they may
offer telephone numbers for hotlines, services, etc. which might also be useful
in your search for the "best" plan for you.
You might also want to speak with the Human Resources director or health
benefits officer at your workplace to learn more about your policy. They can
usually provide you with some information, brochures, and personal insight as
well as provide you with key contact numbers for your plan.,
Comparing Health and Medical Insurance Plans
Most people tend to choose between a traditional indemnity plan and a managed
care plan. As with any plan, whether you end up choosing a fee-for-service plan
or a form of managed care, you must examine a benefits summary or an outline of
coverage. The benefits summary gives you a description of policy benefits,
exclusions and provisions which makes it easier to compare policies.
Read the summaries carefully. Think about you and your family's specific
health care needs. You may not want coverage for pregnancy, but you may want
coverage for chiropractic services,
Here's an I Can Benefit Insurance list of important questions to ask:
- What exactly does the plan cover? Some services such as mental health,
drug rehabilitation or dental care, may not be included at all. While you can't
possibly predict all of your health care needs, find out if the treatments that
you need are covered. Also, find out if treatments that are considered
experimental or nontraditional are permissible and, if you're interested, if
alternative or holistic treatments are covered.
- What will it really cost? Don't just look at the monthly premiums. Consider
the overall costs, including copayments and deductibles. Some plans offer a
reasonable limit on the total you will pay each year. Others place a lifetime
limit on what the company will pay, which you can reach if you have one major
health problem.
- Do you have a choice of doctors? Be sure to have some flexibility. Also be
sure at least a few local hospitals and pharmacies are covered under the plan.
- Is there a utilization review? In some plans, you cannot switch doctors or
see a specialist without authorization. What happens if you don't like the doctor
you choose?
- Who decides what is considered medically necessary? Does the insurance
company or the doctor or a telephone operator located in another country decide?
- What about preexisting conditions? If you have a preexisting condition, such
as high blood pressure, you may be liable for all costs relating to the illness.
Know when and if your insurance pays for any illnesses you may have.
- What is the relationship between your doctor and your health insurance
company? If your doctor receives a set fee per patient (capitation) or receives
a bonus for minimizing costs (incentives), your healthcare could get
shortchanged. A doctor may be reluctant to order tests or referrals under these
situations.
- Does the plan you're considering have a grievance procedure? What if
something goes wrong? Can you appeal? Be.. sure to talk with someone who is
authorized to answer your questions, like the plan administrator, and keep good
records. Who regulates HMOs in your state and what's the procedure to lodge a
complaint if you think you're being treated unfairly? Go to
www.Departmentinsurance.Org to
view your state insurance department information.
When comparing coverage, it is critical to look into a plans limitations
and exclusions to determine which expenses are not covered and Which are
restricted,. For instance" many policies will pay only for treatment that is
deemed "medically necessary" to restore you to good health. These policies often
will not cover routine physical examinations, cosmetic procedures or even the
costs of eyeglasses or hearing aids.
Gag clauses can prevent doctors from revealing their compensation or
discussing treatment options not covered by the plan.
The following is a list of services you might want to ask about when looking
into a plan:
- covered medical services
- inpatient hospital services
- outpatient surgery
- physician visits (in the hospital)
- office visits
- skilled nursing care
- medical tests and x-rays
- prescription drugs
- mental health care
- drug and alcohol abuse treatment
- home health care visits
- rehabilitation facility care
- physical therapy
- speech therapy
- hospice care
- maternity care
- chiropractic care
- preventive care and checkups
- 'Yell-baby care
- dental care
- other covered services
Old Fashioned vs. New-fangled
Is access to preventive care and routine check-ups an important factor in
your choice of a health plan? If you answered "yes," you might want to go with a
traditional indemnity type plan. But, if you'd rather save money on premiums, an
HMO might be a smart choice.
A traditional indemnity plan or fee-for-service coverage gives you freedom of
choice. You choose the doctor you want to see and then pay a fee for each
service rendered. If the services are covered under your policy, your insurance
company will reimburse you for some but not all of the cost. Many policies pay
80 percent of the costs. Fee for service plans cost considerably more than
managed care plans.
However, if you want lower premiums, you will have to give up some of this
freedom of choice (unless of course, your doctor is part of the HMO network and
listed as your primary physician). Rather than being penalized by getting less
of a reimbursement, as in a PPO plan-which gives you some choice with an HMO
you'd have to pay the whole bill yourself. (Clearly, this is a strong incentive
to see only providers within the HMO.)
Today, many HMOs have added options to their plans which allow you to see a
doctor of your choice who is out of network. Of course, this, too, will cost
considerably more than a co-payment.
A PPO or POS combines like features of fee-for service plans and HMOs. These
.types of managed care plans provide a choice regarding doctors, hospital,..
etc. whereas an HMO restricts choice to a network provider. Under these plans
you will also get some reimbursement or covered services from a provider.
If your doctor is already a contracting provider with a PPO or HMO, you
may be able to save some money by going with one of the more restrictive
plans-and you'd still get to see the doctor of your choice. In other words, read
the preferred provider list, or the HMO's provider list, before you decide.
HMOs can be restrictive, and many people don't learn the details of
their plans until. they have a medical problem,," or a problem with
coverage.
Critics question whether managed care has been stretching its method of cost
containment tog far. Among other things; managed care is criticized for
depleting funds for scientists and medical schools, gag rules to
restrict treatment discussions between doctors and patient, and offering
financial incentives to its staff, for curtailing medical costs.
It's worth looking into how much the service fee is for monthly payments-and
inquiring about a discount for prepayment. Even if you already have health
insurance, you'll want to review your policy once a year to be sure it still
matches your needs. As the health care system continues to change, your health
insurance should change with it.
Insurance Companies, etc.
Most life and health insurance companies market both group and individual
hospitalization coverage. There are also service organizations, such as Blue
Cross Blue Shield, that provide prepaid medical and health benefits in
accordance with state laws that recognize them as not for profit organizations
and exempt from state premium taxation.
The only difference between the two is that commercial insurers have a
contractual relationship with you, and service organizations have a contractual
relationship with providers. With a service organization, you use the services
of the contracted doctors or hospitals-participating providers and claims are
settled directly with the providers.
Cancer and Other Coverages
If you want a little more coverage than a standard policy offers, you can
purchase as a stand alone policy or combined coverage a number of alternative coverages to fill in the gaps in traditional health insurance. Accidental Death
& Dismemberment riders cover you for the severance of arms, legs, or the loss of
vision as a result of an injury or accident.
There are also a variety of special insurance policies that provide a limited
amount of coverage-including, travel accident insurance, specified disease or
dread disease insurance, hospital income insurance, accident only insurance,
blanket insurance, etc.
One optional coverage that may be worth the money is prescription medication
coverage. This type of coverage will cover the costs of medication required, in
lieu of a stated cost usually two, three, or five dollars but will probably rise
each year.
Government Plans
There are two main programs in which the government becomes a health care
provider: Medicare and Medicaid.
If you are age 65 or older or disabled you could be eligible for Medicare, a
federal health care program financed by the Social Security taxes that are taken
out of you and your employer's paychecks. The Social Security Administration
is the gatekeeper and will no doubt make applying and getting your benefits you
deserve one of the most painful things that you have done, unless you have
actually given yourself a root canal. It is so bad many people have to
pay thousands of dollars to an attorney just for a hearing if you are disabled.
The other major federal healthcare program is Medicaid. Qualification for
benefits in a Medicaid program are based on need and the coverage offered under the plan is fairly limited.
Individual vs. Group Policy
Health coverage is usually available on an individual or group basis. Group
coverage typically what most people have is somewhat cheaper than individual
coverage.
You can get group coverage through your employer, but unions, professional
associations, and other organizations also offer the coverage.
Your employer may choose to assume some or all of the costs of your
premium-usually lower due to lower administration costs for large groups-or he
could choose to deduct 'it from your pay.
To save even a little more money, your employer might want to set aside a sum
of money in a secured account to pay for your health care costs when they arise.
This type of plan is referred to as a self funded plan.
Deductibles
As with other types of insurance, the higher your deductible, the lower your
premium. For most people, a deductible in the $100 to $250 range is the most
manageable. But compare other deductibles, too. If your family has been healthy
for a number of years, you may want to switch to a deductible of $600 or $1,000.
You'll notice a sizable reduction in premiums.
Save money on premiums, If necessary, by taking larger deductibles and
covering smaller costs yourself.
Most policies have an out-of-pocket maximum when your covered expenses reach
a specified limit in a given policy year, a reasonable fee for the benefits that
are covered under your plan will be paid in full by your insurer, and you no
longer have to pay the co-insurance. However, if your doctor bills you more than
the reasonable and customary charge, you may still be required to pay some of
the costs.
Most policies have lifetime limits, too. It's smart to look for a plan with a
lifetime limit of at least $1 million. If it's lower than this, you could run
through coverage if you ended up having major health problems for several years.
Other Issues
Insurance agents and companies may not claim that they represent the Medicare
program, the Social Security Administration, or any government agency. They may
not imply that the policy they are selling is guaranteed, approved or otherwise
backed up by the government. If someone calls you claiming to have been
authorized by the government to review your existing insurance program, don't
agree to an appointment.
Anyone who tells you that he or she is a counselor or adviser for any
association of senior citizens, may in fact just be a licensed insurance agent
trying to sell you a Medicare supplement insurance policy. Ask for credentials,
the licenses they hold, and what kinds of products they are authorized to sell.
A business card is not a license.
Never let an agent talk you into signing any form, application, or document
in blank. When you are buying a policy; never pay your policy premium in cash or
make out a check to the agent's personal account. The agent should make it clear
that you have the option of paying your premiums directly to the insurance
company.
You may want to check with your state insurance department to see if there
have been a lot of complaints about the insurance companies you're considering.
There are agents and companies whose lack of professionalism and ethics can cost
consumers dearly. But there are also ways for you to protect yourself. Knowledge
is power, and being aware of your coverages as well as your legal rights and
responsibilities will help you avoid being taken advantage of when choosing a
plan.
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